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Chargebacks refer to losing out on a reward and/or losing specified Trust Score credits on your account for an offer/survey you participated in when a discrepancy is detected by the Offerwall provider (irrespective of whether the task had been recorded as “successful” at the end). If the coin rewards were credited, a chargeback will result in you losing 10 Trust Score credits; If the coin reward is on hold (but not yet credited), a chargeback will result in the cancellation of the reward in it’s entirety and a deduction of 5 Trust Score credits from your account. (To understand what a Trust Score is, please see this guide). Some discrepancies an Offerwall provider can pick up can arise due to various reasons, including but not limited to, fraudulent activity, non-matching profile answers provided during the offer/survey completion process, speed-answering a survey, failing trick questions within the offer/survey, or violations of the Offerwall provider’s terms and conditions amongst others.

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What can I do to resolve this?

First, offers & surveys are provided by third-party services and we cannot influence their eligibility criteria, chargeback reviews or effect a resolution on the matter. However, we do understand that dealing with this situation can be frustrating, especially if you’re confident you followed the instructions. On your part, here are some steps you can take:
  1. Understand why the chargeback occured: Reach out to the Offerwall’s Support (not Faucet Crypto Support Center). To get in touch with an Offerwall provider, check for a “Contact Us” or “Support” section on their website.
  2. Review the offer details: Carefully go through the offer requirements if possible (and make this a point to do in any future offers you wish to participate in). Make sure to check for any criteria that may have been overlooked.
  3. Provide evidence of completion (if available): Gather evidence like screenshots, screen-recordings & completion dates or any other proof of completion and provide them to the Offerwall’s support team.
  4. Be polite and respectful: Be polite and professional in your communication with the Offerwall’s support team. Resolving chargebacks can take time. Allow the Offerwall’s support team adequate time to investigate your case.
In many cases, a chargeback may not be resolved to your satisfaction/expectations. It is important that you keep an open-mind with a positive attitude and go on to complete many other offers while applying the tips in this article).